Follow these 5 simple steps

How do I place an order on the Messika website?

Create a Messika account or log in

To complete your order you must first create an account.

This will allow you to view your order status or history, as well as your personal details. It will also allow you to extend your warranty by 1 year, free of charge.

Creating an account has never been easier! Click on "My account" in the top right corner, or create an account when you proceed to check out. Then, enter your email address and choose a password.

A confirmation email will be sent to you shortly. If you cannot see any emails in your inbox, please check your spam folder, and click on the link to confirm your account.

Choose your jewels

Add the selected jewelry piece(s) to your basket. You have the option of adding the engraving service to personalise your piece.

The model you chose is not available? Don’t worry. Contact us via email or call us on: 01 78 42 12 32. We always strive to find a solution for you.

My shopping basket and the gift option

Click on the "Shopping Basket" icon in the top right corner to preview your order. If you wish to change it, click on "View basket". You will be automatically redirected to your order.

At this point, Messika offers you the possibility to add a Messika card with a personalised message to your order, by selecting the "Gift Option".

Click on "Validate basket" to go to the following step. You can modify the items in your basket at any time.

Delivery options

Enter the delivery details: name, address and telephone number of the recipient. Products can be delivered everywhere in France and Corsica, and throughout the Eurozone.

Select between the two delivery options offered by Messika:

  • Secure delivery – France Express Carrier: estimated delivery time between 2 and 7 working days. The parcel will be handed over upon signature..
  • The "Gants Blancs" customised delivery service is exclusively available in Paris and its suburbs. You can choose the day and time slot for the delivery of your order. Orders can be delivered in the afternoon.

Once you have selected the delivery method, click on "Proceed to checkout".

Confirmation & Secure Payment

Check your order details before making the payment. All transactions are secure. An encryption system has been put in place on the Messika website to protect your personal information and payment details. Your bank details will not be stored on Messika's servers.

Several payment methods are available:

  • Credit cards (Visa, Amex, MasterCard)
  • Paypal

Upon selecting your payment method, you will be asked to enter a billing address. All purchases above 1,000€ must be authenticated by the 3D Secure system

 

Your order confirmation

Once your payment is validated, your order confirmation will be displayed with the order number.

You will also receive a confirmation email with your order details. Your order will be processed once your payment is accepted. At this point, a second confirmation email with your billing receipt will be sent to you.

We would like to remind you that you can also consult your order history and download your invoices at any time by logging into your Messika account.

Once your order is confirmed, our teams will prepare your package with the utmost care. Each Messika order is wrapped in a unique sparkling box.

Your order (excluding items with personalised features such as engraving) will be shipped within 48 hours. An order tracking number will be sent to you by email. You will be able to track your parcel by clicking on it.

Contact our conciergerie service

Do you have a specific question or request? Our team is at your disposal by email at the following address: conciergerie@messikagroup.com  or by phone on 01 78 42 12 32  Monday to Thursday, from 9am to 1pm, and from 2pm to 6pm, and on Fridays from 9am to 1pm, and from 2pm to 5pm.

Our team always strives to respond to you within 24 hours, except on weekends and bank holidays.

FAQ

You may want to consult the Frequently Asked Questions after placing an order.

When will my order be shipped?

Once your order has been validated and prepared by our team, you will receive a shipping confirmation email with an order tracking number.

VYou can also track your order directly via your Messika account. Log in by clicking on the "My Account" icon in the top right corner of our website, then select "My orders" Then simply click on the tracking number.

What if I want to return my jewelry?

you have 14 days to ask for the refund of your jewelry, and 1 month to ask for its exchange. All returns are free. Our team will respond as soon as possible to your request and will organize with our carrier the recovery of your package.