Effective Date: June 2026
ARTICLE 1: SCOPE
These terms and conditions (the “T&Cs”) apply to all purchases made by a consumer (the “Customer”) at any boutique directly operated by MESSIKA GROUP in France (the “Boutique”).
Any purchase for commercial or resale purposes is strictly prohibited.
These T&Cs do not apply to purchases made: (i) online; (ii) at a boutique operated by a third-party partner of MESSIKA GROUP (as certain Messika-branded boutiques are operated by independent partners); or (iii) on a bespoke or made-to-order basis for the Customer. Such purchases are governed by separate terms and conditions.
Furthermore, should any specific terms be agreed in writing between the Customer and MESSIKA GROUP, such specific terms shall take precedence over these T&Cs in the event of any conflict or inconsistency, and shall supplement them in all other respects.
ARTICLE 2: LEGAL INFORMATION
products available in the Boutique (the “Products”) are sold by MESSIKA GROUP, a company incorporated under the laws of France, whose registered office is located at 44, avenue des Champs-Elysées, 75008 Paris, France, registered with the Paris Trade and Companies Register under number 301 293 999, with VAT number FR22301293999 (“MESSIKA”).
Unique identification number under the Extended Producer Responsibility (EPR) scheme for household packaging and printed paper: FR479706_01EUHZ.
ARTICLE 3: PAYMENT METHODS
Payment methods:
Payment by cheque is not accepted.
Payment in instalments (via our partner Alma):
For certain purchases between €50 and €15,000 (inclusive of VAT), MESSIKA may offer Customers the option to pay in instalments using the payment solution provided by its partner, Alma SAS (“Alma”).
The use of this payment solution is subject to the Customer's acceptance of Alma's Terms of Use or credit agreement.
Alma's credit service is offered for the settlement of purchases and the execution of payment, subject to the person purchasing the goods or services via Alma (the “Buyer”) accepting the instalment or deferred payment agreement.
Fees may be charged by Alma.
Any refusal by Alma to grant an instalment or deferred payment may result in the cancellation of the purchase agreement for the goods or services (these T&Cs), unless the Buyer agrees to pay the purchase amount in full.
In the event of termination of these T&Cs, the instalment or deferred payment agreement shall be automatically terminated.
In the event of your withdrawal from the instalment or deferred payment solution used for your payment, these T&Cs shall be automatically terminated, unless you pay the purchase amount in full via Alma. If the product has already been dispatched to you, you must return it within the maximum timeframe set out in these T&Cs.
In the event of any complaint regarding the Alma payment solution, the Customer is advised to contact Alma at support@getalma.eu or to refer the matter to the AFEPAME mediation services.
Advance payments
The Boutique may request an advance payment from the Customer prior to completing the sale if the relevant Product is not immediately available (e.g., restocking, transferring the Product from another Boutique, placing a special order, etc.).
Any sums paid in advance shall constitute a non-refundable deposit (arrhes) and will not be refunded to the Customer in the event of cancellation on their part.
ARTICLE 4: SALES WITH DELIVERY, TAX-FREE SHOPPING, AND EXPORTS
Sales with delivery:
At the Customer's express request, and subject to MESSIKA's discretionary approval, the Product may be delivered to a permanent and personal address, fully and accurately provided by the Customer. Any applicable delivery charges shall be communicated prior to completing the purchase.
Customs duties and taxes:
In the event of international delivery, any duties and/or taxes that may be due upon the Product's entry into a territory shall be borne exclusively by the Customer.
Specific return restrictions:
No returns shall be accepted in the following cases:
ARTICLE 5: EXCHANGE AND STORE CREDIT POLICY
As part of its commercial policy, MESSIKA offers the Customer the option to return their Product within thirty (30) days of purchase.
The return entitles the Customer to an exchange or a store credit, subject to the conditions set out herein. No refunds are available.
Any decision to accept a return is subject to a strict prior inspection by MESSIKA's quality control department regarding the condition of the Product and its accessories.
5.2.1. Return conditions
The following conditions must be met:
5.2.2. Products ineligible for return
In addition to Products purchased under the tax-free scheme, delivered outside the EU, or failing to meet the aforementioned conditions, MESSIKA also reserves the right to refuse the return of a Product in the following cases:
5.2.3. Terms for exchange or issuance of store credit
Subject to compliance with the aforementioned conditions, MESSIKA shall process the exchange or issue the store credit within a reasonable timeframe.
Exchange:
An exchange entails replacing the returned Product with the same model in a different colour and/or size.
In the event of an increase in the retail price between the date of purchase and the date of exchange, the Customer shall be required to pay the difference.
If the Product is a gift, the right of exchange may be exercised by the gift recipient, under the same conditions as set out above.
Store credit request:
If the Customer wishes to return their purchase for a different model, or if an exchange is not possible because the requested size or model is unavailable, a store credit may be issued to the Customer.
Where applicable, the store credit is valid for one (1) year from its date of issue and is exclusively valid at Boutiques operated by MESSIKA.
The store credit is personal and non-transferable (in the case of gifts, the store credit cannot be issued in the name of the gift recipient, but only in the name of the Customer who purchased the Product).
The store credit cannot be converted into cash, repurchased, replaced, or refunded, including in the event that it is lost, stolen, or rendered illegible.
ARTICLE 6: AFTER-SALES SERVICE
Subject to technical feasibility, the Product may be repaired or restored by MESSIKA at the Customer's expense, upon presentation of the purchase invoice and the certificate of origin.
The provision of this after-sales service is subject to the Customer's acceptance of the quotation submitted tothem and of the terms and conditions applicable to after-sales services.
ARTICLE 7: MESSIKA’S SERENITY
MESSIKA offers in-store Customers the “Messika’s Serenity” theft protection service for Products with a maximum retail price of €100,000.00 (inclusive of VAT).
Terms and conditions relating to Messika’s Serenity: https://www.messika.com/fr/cgu-messika-serenity
ARTICLE 8: STATUTORY WARRANTIES
The Products benefit as a matter of law from: (i) the statutory warranty of conformity, for any lack of conformity, for a period of two (2) years from the delivery of the Products, and (ii) the statutory warranty against hidden defects, under the conditions provided for in Articles 1641 to 1649 of the French Civil Code.
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the statutory warranty of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
The statutory warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory warranty of conformity entitles the consumer to the repair or replacement of the goods within thirty days following their request, free of charge and without significant inconvenience to them.
If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests the repair of the goods, but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund in exchange for the return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty days;
3° The repair or replacement of the goods causes a significant inconvenience to the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if they bear the installation costs of the repaired or replaced goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or the termination of the contract when the lack of conformity is so severe that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for the purpose of their repair or replacement suspends the remaining warranty period until the delivery of the repaired goods.
The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.
A seller who obstructs in bad faith the implementation of the statutory warranty of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of their average annual turnover (Article L.241-5 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects in application of Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles them to a price reduction if the goods are kept, or to a full refund in exchange for the return of the goods.
ARTICLE 9: PERSONAL DATA
As part of its relationship with the Customer, MESSIKA processes the Customer's personal data (the “Data”).
As a data controller, MESSIKA processes the Data in accordance with legal requirements.
For more information on how MESSIKA uses the Data, the Customer is invited to consult MESSIKA's Privacy Policy:
( https://www.messika.com/fr/politique-de-confidentialite ).
ARTICLE 10: COMPLAINTS AND DISPUTES
For any information, complaint, claim under the statutory warranties, or question relating to the conditions of sale for the Products or to the MESSIKA Products themselves, the Customer may contact Customer Service by email at the following address:
These T&Cs are governed by and construed in accordance with French law.
Any consumer dispute or claim may be subject to an amicable settlement through mediation with the CMAP (Paris Mediation and Arbitration Centre).
To submit a dispute to the mediator, the Customer may (i) fill out the form on the CMAP website: www.cmap.fr , (ii) send their request by standard or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, France, or (iii) send an email to consommation@cmap.fr . Regardless of the method used to refer the matter to the CMAP, the request must contain the following information in order to be processed promptly: the Customer's postal, email, and telephone contact details, as well as the full name and address of MESSIKA, a brief summary of the facts, and proof of prior attempts to resolve the matter directly with MESSIKA.
The Customer remains free to accept or refuse recourse to mediation, and in the event of mediation, each party is free to accept or reject the solution proposed by the mediator.