MESSIKA RETURN POLICY - MACAU

 

MESSIKA will not refund any Product purchased in the Store or something else.

 

Messika return conditions

MESSIKA allows its Customers to return purchased Products, as long as the following cumulative conditions are met:

  • The exchange must be requested within a maximum of 30 days following the date of the invoice;
  • The return request must be addressed to the Store in which the Product was purchased and the return can only be carried out there;
  • The returned Product must be brand new, unused (not worn or engraved). Upon return of the Product, MESSIKA’s quality control will assess its condition;
  • The product must be returned with:
    • The original box, fully intact,
    • The GIA certificate(s) issued upon purchase,
    • The guarantee card

 

Products not accepted for returns

Messika reserves the right to refuse to take back a Product in the following cases:

  • Returned products that are incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used or worn;
  • Products that have been the subject of a return request more than twice successively;
  • Products that were specially ordered such as the creation of an item at the Customer’s request;
  • Products that were made to order such as ordering an unavailable item or in an unavailable size;
  • Products customized to order such as engraved or modified items.

 

Exchanges

Subject to compliance with the return conditions provided above, MESSIKA will provide an exchange as soon as possible.

  • Exchanges only permit the returned product to be replaced with the same model in a different color of gold and/or size.
  • In the event of an increase in retail price between the date of purchase and the date of exchange, the Customer must pay the price difference.
  • It is specified that in cases of gifts, the recipient of the gift may exchange it.

 

Credit notes

If the Customer wishes to return their purchase for another model or if the product cannot be exchanged due to an unavailability of the Customer’s desired size or model, a credit note may be issued.

The credit note is personal and valid for one (1) year from its issue date, exclusively in the Store in which the purchase was made.

For gifts, the credit note cannot be issued in the recipient’s name, but the Customer’s name only.

The credit note cannot be swapped for cash or bought back, replaced or refunded if lost, stolen, illegible or expired. MESSIKA shall not be held responsible in the event of fraudulent use of the credit note by a third party.