FREQUENTLY ASKED QUESTIONS
Why should I create a Messika account?
Creating an account on the Messika website allows you to check your order status, view your order history online, update your details, manage your Messika newsletter subscription and take advantage of numerous benefits (invitations to Messika VIP evenings, previews of new collections, etc.).
Messika ensures that all your details are kept safe. No personal information will be shared and payment details are not stored.
I’ve lost the password for my Messika account. How can I reset it?
If you have forgotten the password you use to log in to your Messika account, please click on the “Forgotten password” link and enter the email address associated with your account.
You will then receive an automatic email to reset your password.
How can I subscribe or unsubscribe from the Messika newsletter?
To subscribe to the Messika newsletter and receive all the latest news about the Maison and its creations, click the “subscribe” button at the bottom of the homepage on our website. You can then fill out the necessary information and complete your registration by clicking “subscribe”. To unsubscribe from our newsletter, click the “subscribe” button at the bottom of the homepage on our website then enter your email address in the “unsubscribe from our newsletter” section. You will receive an email confirming you have been unsubscribed.
How do I delete or make changes to my customer account on messika.com?
You can make changes to your personal details by logging in to your Messika account. To do this, click on the small “my account” icon in the top right corner and enter your login details. If you wish to delete your Messika customer account, please contact us by telephone at: +33 1 78 42 12 32 or by email at: firstname.lastname@example.org.
Making a purchase on the Messika Website
Is it possible to purchase jewelry on the Messika website?
Some of Messika’s products are available to purchase on our website in the following countries: France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, Ireland, Italy, Slovenia and Slovakia.
The “Add to basket” option can be found in the description of products available to purchase online.
How do I place an order on the Messika website?
Selected Messika products are available for purchase on our website. Once you've chosen your jewelry item, click on “Add to basket” in the product description. For rings and bracelets, please indicate the desired size.
You can then view, modify (including the desired quantity) or delete items in your order by clicking on the basket icon found at the top right of every page of our website.
If you wish to proceed to the order confirmation, click on "proceed to checkout". You will then be redirected to the next step to enter your delivery information.
Once payment has been made, a confirmation email will be sent to you.
Is it possible to check if jewelry is in stock on the Messika website?
Selected Messika products are available for purchase on our website. Click on each jewelry item to find out if the creation is available.
If the “Add to basket” button is found in the description, you can purchase this product on our website. If not, this means the product is either temporarily unavailable or cannot be purchased from our online store. You can contact our Customer Service department by email at the following address: email@example.com or request a callback from a Messika advisor at a time that suits you by providing your phone number. .
I can't find the product I’m looking for on the Messika website. What should I do?
Some of the jewelry sold in Messika stores cannot be listed or purchased on the Messika website. You can contact our Customer Service department by email at the following address: firstname.lastname@example.org or request a callback from a Messika advisor at a time that suits you by providing your phone number.
Are all the creations available for purchase on Messika.com?
Not all of our jewelry is available for purchase on our website. If you are interested in a creation that isn’t available, don’t hesitate to contact our Customer Service department by telephone at 01.78.42.12.32 or by email at email@example.com. Our Customer Service department would be delighted to check the availability of this product for you on our website or in one of our Messika boutiques.
How can I get assistance in placing my order?
You wish to place an order on our website but need help or more information? Do not hesitate to contact our Customer Service by phone at 01.78.42.12.32 or by email at firstname.lastname@example.org so that our advisors can assist you during your online purchase.
Orden confirmation and tracking
How do I cancel or change an order made on the Messika website?
To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address : email@example.com
How can I check my order history online?
You can check your online order history and view your receipts at any time using your Messika account. To do so, log in to your Messika account and click on “My orders”.
I purchased jewelry on the Messika website. How can I find out if my order has been shipped?
To check the progress of an order placed on the Messika website, please log in to your Messika account. Click on “My orders”.
- If your order status is “Awaiting payment”, this means that your order has been received but we are waiting for payment confirmation from your bank.
- If your order status is “Currently being validated”, this means that your order has been received, payment has been authorized by your bank and we are now in the process of validating your order details.
- If your order status is “Confirmed”, this means your order and payment have been validated. The order is currently being prepared by Messika staff.
- If your order status is “Shipped”, the package has been shipped to the delivery address provided during payment.
- If your order status is "Canceled”, this means that the order has been canceled following your call to our Customer Service department or the payment has not been authorized by your bank.
You will receive an email following any change to your order status.
You can contact the Messika Customer Service Department from Monday to Friday from 10 a.m. to 7 p.m. and Saturday from 10 p.m. to 5 p.m (Paris Time). Our Ambassadors are waiting to welcome you personally and will be delighted to help you discover the world of Messika and its products.