FREQUENTLY ASKED QUESTIONS

 

MY MESSIKA ORDER

 

MESSIKA ACCOUNT

Why should I create a Messika account?

Creating an account on the Messika website allows you to check your order status, view your order history online, update your details, manage your Messika newsletter subscription and take advantage of numerous benefits (invitations to Messika VIP evenings, previews of new collections, etc.).
Messika ensures that all your details are kept safe. No personal information will be shared and payment details are not stored.

I’ve lost the password for my Messika account. How can I reset it?

If you have forgotten the password you use to log in to your Messika account, please click on the “Forgotten password” link and enter the email address associated with your account.
You will then receive an automatic email to reset your password.

How can I subscribe or unsubscribe from the Messika newsletter?

You can subscribe to Maison Messika newsletters by entering your email address in the field “Enter your email address” found at the bottom of the website. You will then receive all the latest news about Maison Messika and its creations.
To unsubscribe, click on the unsubscribe link found at the bottom of each newsletter or log in to your Messika account to change this setting in your customer profile.


MAKING A PURCHASE ON THE MESSIKA WEBSITE

Is it possible to purchase jewelry on the Messika website?

Some of Messika’s products are available to purchase on our website in the following countries: France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, Ireland, Italy, Slovenia and Slovakia.
The “Add to basket” option can be found in the description of products available to purchase online.

How do I place an order on the Messika website?

Selected Messika products are available for purchase on our website. Once you've chosen your jewelry item, click on “Add to basket” in the product description. For rings and bracelets, please indicate the desired size.
You can then view, modify (including the desired quantity) or delete items in your order by clicking on the basket icon found at the top right of every page of our website.
If you wish to proceed to checkout, click on “View basket”.
A confirmation will be sent via email as soon as we receive payment of your order.

Is it possible to check if jewelry is in stock on the Messika website?

Selected Messika products are available for purchase on our website. Click on each jewelry item to find out if the creation is available.
If the “Add to basket” button is found in the description, you can purchase this product on our website. If not, this means the product is either temporarily unavailable or cannot be purchased from our online store.
You can contact our Customer Service department by email at the following address: conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

I can't find the product I’m looking for on the Messika website. What should I do?

Some of the jewelry sold in Messika stores cannot be listed or purchased on the Messika website. You can contact our Customer Service department by email at the following address: conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.


ORDER CONFIRMATION AND TRACKING

How do I cancel or change an order made on the Messika website?

To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address: sales@messika.com.

How can I check my order history online?

You can check your online order history and view your receipts at any time using your Messika account. To do so, log in to your Messika account and click on “My orders”.

I purchased jewelry on the Messika website. How can I find out if my order has been shipped?

To check the progress of an order placed on the Messika website, please log in to your Messika account. Click on “My orders”.

  • If your order status is “Awaiting payment”, this means that your order has been received but we are waiting for payment confirmation from your bank.
  • If your order status is “Currently being validated”, this means that your order has been received, payment has been authorized by your bank and we are now in the process of validating your order details.
  • If your order status is “Confirmed”, this means your order and payment have been validated. The order is currently being prepared by Messika staff.
  • If your order status is “Shipped”, the package has been shipped to the delivery address provided during payment.
  • If your order status is "Canceled”, this means that the order has been canceled following your call to our Customer Service department or the payment has not been authorized by your bank.

You will receive an email following any change to your order status.

 

 

MY PAYMENT AND THE MESSIKA GUARANTEE

 

MESSIKA CONFIDENTIALITY

What is Messika’s policy on confidentiality?

In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access, modify, rectify, oppose or delete any personal information that concerns them. No information of a personal nature provided by you is collected without your prior consent.
You will be required to submit the following information when you create a Messika account: your first and last name, address, telephone number and email address.
Your bank details will be required to finalize your order (payment card number, expiration date and security code).
Messika only shares this information with third parties involved in preparing and tracking your order (such as your bank and our secure delivery service).


MESSIKA PAYMENT

Does VAT apply to purchases made on the Messika website?

The French VAT of 20% is included in the price of all Messika jewelry.

Are purchases made on the Messika website secure?

All orders placed on Messika.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details. Your bank details will not be stored on Messika’s servers.
In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard and American Express.
During payment, an additional step is added to verify the identity of the card holder and authenticate the transaction.
Please contact your bank if you have any questions about the 3D Secure procedure.

When will I receive my receipt after I have made a purchase online?

You will receive a “pending validation” email after you have placed your order on the Messika website.
Your receipt will be sent as soon as your order is confirmed.
You will also receive a paper receipt in the shipment to your specified billing address. If you choose the gift option, the receipt with the price on it will be replaced by a gift receipt inside the package.


THE MESSIKA GUARANTEE

How can Messika jewelry be authenticated?

The only way to guarantee the authenticity of Messika jewelry is by purchasing it from a Messika store, one of our authorized retailers or the Messika website. When purchasing Messika jewelry, you will be given a receipt and a certificate of authenticity. Please keep these two documents safe.

Does Messika jewelry come with a warranty?

All Messika jewelry is subject to the legal guarantees in force.
These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewelry, consequences of normal wear and tear of jewelry, as well as any damage resulting from repairs or manipulation not carried out by the Messika workshop.

What is the quality of the diamonds used in Messika jewelry?

With proven diamond expertise, Maison Messika carefully selects each diamond for its natural beauty. In the secrecy of our workshop, each diamond – whether 0.03 carats or 10 carats – is transformed into creations as timeless as they are contemporary.
At Messika, diamonds weighing more than 0.30 carats are accompanied by a certificate provided by the Gemological Institute of America (GIA).
The unique character of each diamond is determined by four criteria, the 4Cs: Carat, Color, Clarity, Cut. Messika only selects diamonds that meet the strictest standards of these criteria.
The Kimberley Process, in force since 2002 and adopted by more than 80 countries, certifies that shipments of rough diamonds crossing an international border between two signatory countries have come from a conflict-free zone. Having signed on to this process, Messika must meet several conditions in order to certify that all diamonds are cut by legitimate sources based on written guarantees from its suppliers.

 
MY MESSIKA DELIVERY AND MY RETURNS

MESSIKA DELIVERY

I ordered Messika jewelry online. How will it be delivered?

Messika jewelry ordered on the website is presented in its case with an outer box wrapped in a Messika ribbon.
Your purchase is shipped securely in a plain cardboard box. Your item will be delivered to the delivery address provided during validation of your order within an estimated time frame of 2 to 7 working days.
Shipping is free with any purchase worth €1,000 or more.

I ordered Messika jewelry on the website. How can I track my order?

You can track your delivery status from your Messika account. To do so, log in to your account and click on “My orders”. A “track this delivery” link can be found next to your order tracking number and allows you to check the progress of your order. The tracking link is also included in the email informing you that your order has been shipped.

My Messika order still hasn't arrived. What should I do?

If you placed your order on the Messika website, log in to your account and click “My orders” to check your order status. If your order is marked as “Shipped” and the estimated delivery date has passed, please contact our Customer Service department as soon as possible using the following email address: conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

Where can I get my Messika order delivered?

We accept online orders for delivery in the following countries: France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, Ireland, Italy, Slovenia and Slovakia.
For deliveries to other countries, please contact our Customer Service department using the following email address: conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

I ordered Messika jewelry on the website. Is the price displayed anywhere?

A valuated receipt will be sent to you by email when your order has been confirmed.
You will also receive a paper receipt in the shipment to your specified billing address.
If you choose the gift option when making your purchase from the Messika online store, a gift receipt will be included instead of the receipt so that the price does not appear in the package.


RETURN AND EXCHANGES

What should I do if I want to return my order?

You can return any jewelry to Messika free of charge up, within the following time frames:
- 14 days starting from the reception date for a return,
- 30 days starting from the reception date for an exchange.
To return an order, please contact our Customer Service department using the following email address: sales@messika.com or via the “Contact us” button found at the bottom of each page on the Messika website.
You can also contact us in writing by selecting the topic and explaining the nature of your request, or ask for a callback.
For any exchange, you will have to return the jewelry and then place a new order.
Our carrier will then contact you to schedule a time to pick up the package. Your order will be refunded within 14 days following receipt of the product on the condition that your return has been accepted (the jewelry must be returned in its original case, accompanied by its certificate of authenticity, and must be unworn without any engraving).

What should I do if my jewelry doesn't match what I ordered?

If the jewelry received doesn’t match what you ordered, please contact our Customer Service department using the following email address: sales@messika.com or via the “Contact us” button found at the bottom of each page on the Messika website. conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

I received my package but it was damaged when it arrived. What should I do?

If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: sales@messika.com or via the “Contact us” button found at the bottom of each page on the Messika website. conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

I want to send a gift to someone directly. If the recipient doesn't like it, can the item be exchanged?

If the Messika jewelry isn't right for the recipient, please retrieve the package and return it to us (within at most 14 days following receipt) so that you can place a new order.
If you are a customer resident in the European Union, you have the right to withdraw from your Messika purchase within 14 days without justification. This withdrawal period expires 14 days after your order has been received either by you or by a third party (not including the delivery service).
To exercise your right of withdrawal, please contact our Customer Service department using the following email address: sales@messika.com or via the “Contact us” button found at the bottom of each page on the Messika website. conciergerie@messika.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.
If you change your mind within the given time frame of 14 days, we will refund any payments received including delivery costs as quickly as possible. Refunds will be issued via the same payment method used during the initial order.
Refunds will only be issued on receipt of the returned order or after receiving proof that you have sent the package back to us.

 
MY MESSIKA SERVICES

SERVICES AND PERSONALIZATION

Is it possible to engrave Messika jewelry?

Messika offers an engraving service to personalize most of our creations with a message, a name or a date (22 characters maximum). As all Messika jewelry pieces are unique, some items cannot be engraved.
When you place an order on the Messika website, you will have the option of adding the engraving service. Otherwise, we recommend visiting the Messika store of your choice for more information.
Warning: personalized jewelry is non-returnable.

I purchased jewelry on the Messika website. How will my gift be packaged?

All Messika jewelry is presented in its case with an outer box wrapped in a Messika ribbon. When you make your purchase, you have the option of including a personalized message for every piece of jewelry.
If you do not wish to write a personalized message when you finalize your order, a blank Messika card and envelope will be included in the package.

Is it possible to add a personalized message when I place an order on the Messika website?

Before confirming your order, you will have the option to write a message that will be printed on the Messika card and included in the package.
If you do not wish to write a personalized message when you finalize your order, a blank Messika card and envelope will be included in the package.


ADVICE

How do I choose the right size for my jewelry?

To choose a size for your jewelry, please refer to our size guide, which can be found in each product description and via the "Services" button at the bottom of each page on the website.

How do I take care of my Messika jewelry?

Like all precious jewels, a Messika creation made from gold and diamonds is delicate and must be handled with care.
Several precautionary measures will allow you to retain the beauty and brilliance of your jewelry.

  • When wearing your jewelry, avoid sudden movements that could cause scratches or damage to the stone or setting.
  • During storage, it should be kept in its Messika case to avoid any impact or scratches.
  • It is a good idea to remove jewelry when doing household chores; repeated contact with detergents may damage the metal. You should also avoid wearing jewelry when exercising or playing sports.

To clean a stone or a diamond pavé, we recommend using dish soap and a soft toothbrush under hot water to remove dirt without damaging the jewelry.
We recommend that the setting be checked every year, or at most every two years, to ensure that the diamonds are still well fitted.

Where can I take my Messika jewelry for servicing?

To get your Messika jewelry serviced (cleaning, checking the mounting, etc.), please visit a Messika store or an authorized retailer of your choice and present the certificate of authenticity for your jewelry.


AFTER SALES SERVICE

I have a problem with my Messika jewelry (broken chain, loose diamond, etc.). What should I do?

To fix the problem as soon as possible, please visit a Messika store or an authorized retailer of your choice with your certificate of authenticity. Our jewelers will then be able to conduct a thorough examination of your jewelry and provide the appropriate service.


CONTACT US

How do I contact customer service?

Customer Service is available to answer your questions via the following email address: contact@messika.com.

You can also write to us using the “Contact us” button found at the bottom of each page on the Messika website.

How can I apply for a job at Maison Messika?

If you would like to join us, please send your application to the following email address: contact@messika.com