Returns

How to request a return ?

Email Messika to request a return

Click “Request a Return” below or email sales_us@messika.com

Please Include:
Order number which can be found in order confirmation email or under your account in “Your Orders” section.
Reason for return.

You have up to 14 business days after receiving your order to submit your return request. Our in house team will assess the request (based on return eligibility) and email a pre-insured shipping label.

Prepare your return parcel

Include all original packaging and materials. Please double box your item securely with two new shipping boxes. Use bubble wrap or other cushion materials to protect the item during transit. Tape the box tightly and remove all previous labels on the outer box. Drop off at UPS, FEDEX, or USPS.

Shipping label

Print your insured pre-paid shipping label and send in the item within 3 business days of receiving the shipping label or you may lose return eligibility.

Reveive your refund or Messika credit

Once your item is received, please allow 7-10 business days for processing and review. Once approved, you will receive an email confirmation and your purchase will be refunded against the payment method originally used. It may take 2-3 business days for the credit to post. You can contact your credit card company on posting guidelines as they vary.

If your item is returnable for credit, you will receive the Messika credit in your account in 2-3 business days and can apply that immediately to your next purchase. A restocking fee may apply based on the condition of the return.

Credits

Return for credits

At Messika, we are committed to you loving your order. To ensure your satisfaction, we offer a return for credit policy within 7 business days on most items. To check if your item qualifies, please check under the returns tab of the product page you are looking at. Follow the steps below to request a return for credit.

FAQ

Frenquently asked questions

I received my package but it was damaged when it arrived. What should i do ?

If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: sales_us@messika.com or via the “Contact us” button found at the bottom of each page on the Messika website.

I want to send a gift to someone directly. If the recipient doesn’t like it, can the item be exchanged ?

If the Messika jewelry isn't right for the recipient, please retrieve the package and return it to us (within at most 14 days following receipt) so that you can place a new order. To exercise your right of withdrawal, please contact our Customer Service department using the following email address: sales_us@messika.com or via the “Contact us” button found at the bottom of each page on the Messika website.