These terms set out the conditions under which Messika Group ("MESSIKA") offers the theft protection service known as “Messika’s Serenity”, delivered via our service partner, GRÂCE.

Messika’s Sernenity is not an insurance product. It does not provide insurance cover, and you are not considered an insured party. MESSIKA is not an insurance company or intermediary and is not regulated under the French Insurance Code.

MESSIKA processes your personal data in accordance with our Privacy Policy .

Article 1 - Purpose

Messika’s Serenity is a free service provided with the purchase of eligible jewellery items (the “Item”) with a value of up to €100,000 (VAT included) from MESSIKA or its partner retailers at participating locations: Messika Paix, Messika Saint-Honoré, Messika Printemps, Messika Galeries Lafayette, Messika Bon Marché Paris, Messika Megève-Guilhem, Messika Montpellier Frayssinet, Messika Charon-Arije, Messika Strasbourg-Genton, Messika Lyon-BFM, Messika Bordeaux-Mornier, Messika Marseille Grignan-Frojo, Messika St Tropez-Doux, Messika Cannes-Auberi, Messika Nice-Valer, Messika Monaco Arije,  messika.com/eu.

To activate Messika’s Serenity, you must complete the registration form . Once registered, you can access the Messika’s Serenity platform managed by GRÂCE, to submit a theft report.

Article 2 - Duration

Messika’s Serenity is activated for two (2) years from the date of purchase of the Item.

Article 3 – Messika’s Serenity Manager & Processes

The Messika’s Serenity service is managed on MESSIKA’s behalf by GRÂCE.

3.1 – Request & Contacts

All service-related queries should be directed to: care@grace-technology.io

3.2 – Gifting the Item & Transfer to another beneficiary

If you gift the Item, the Messika's Serenity service may be transferred to the recipient. To do this you must complete a transfer form via the Messika’s Serenity by Grâce platform app.grace.io , confirming the free transfer of ownership, then, you must declare the new beneficiary’s identity. Once the transfer is completed, the new beneficiary becomes eligible for the service.

3.3 – Making a theft claim 

Messika’s Serenity may be used, for two (2) years, once per Item in the event of theft, provided the following steps and conditions are met:

You must:

v  Ensure Messika's Serenity has been activated prior to the theft;

v  Submit a detailed claim via the Messika’s Serenity platform;

o  Provide the following documents within 2 business days of becoming aware of the theft (unless there’s a case of force majeure):

o   A police report dated and filed within 48 hours of the event;

o   Evidence of forced entry (if applicable);

o   A statement from your home insurance (if applicable) confirming the Item was either not covered or only partially reimbursed;

o   Proof of identity.

If ownership was transferred, the new beneficiary must have been the direct victim of the theft and shall be responsible for submitting the claim.

3.4 : Theft conditions

If your claim meets the criteria outlined below, you’ll receive a voucher valid for 6 months, equal to the Item’s full retail value (as listed at the time of purchase), redeemable in participating MESSIKA's locations.

To qualify, the theft must have occurred:

• By force, violence, or threat of violence while the Item was being worn by you or the beneficiary; or
• By forced entry at the home of the registered user.

Once the voucher is issued, ownership of the stolen Item is legally transferred to MESSIKA.

Article 4 – Scope & Exvlusions

As service manager, GRÂCE may reject a claim if it cannot establish that a theft occurred.

Messika’s Serenity cannot be activated in the following cases:

• The theft was committed by a family member of the Client or beneficiary, or by someone residing at the same address at the time of the theft;
• No evidence of theft is provided in accordance with Article 3.3.

Messika’s Serenity ceases to apply if:

• The Item has been resold by the Client or beneficiary;
• The theft resulted from an unlawful act by the Client or beneficiary, including fraud;
• The Item was confiscated, seized, or destroyed by order of a public authority;
• The theft resulted from war, terrorism, rebellion, or similar events;
• The theft occurred during a natural disaster (e.g. flood, fire, earthquake).

Article 5 - Customer service & Dispute resolution

If you’re unhappy with how your claim was handled, you can contact GRÂCE’s complaints team at mediation@grace-technology.io or by post at: Grace Service Insatisfactions 9, rue de l’Agent Bailly 75009 PARIS.

If the issue remains unresolved, you can contact the French Consumer Mediation Service at: Médiation de la Consommation, 62 Rue Tiquetonne, 75001 PARIS ( www.anm-conso.com ).