MESSIKA LOS ANGELES LLC, IN-STORE POLICY

Effective Date: April 1st, 2026.

This policy applies to all sales of MESSIKA products made within MESSIKA stores located at (i) Westfield Century City Mall, 10250 Santa Monica Blvd, LOS ANGELES, CALIFORNIA 90067, UNITED STATES OF AMERICA (“Store”), between MESSIKA LOS ANGELES LLC (“MESSIKA”) and the customers (“Customers”).

All sales are complete and final. MESSIKA does not offer refunds for any Products purchased.

MESSIKA allow Customers to return products purchased in the Store for an exchange or store credit if the following cumulative conditions are met.

I – RETURN ELIGIBILITY & TIMEFRAME

• 30-Day Window: Customers may return eligible products within 30 days of the original purchase date.
• Stores: This policy applies only to purchases made in the above-mentioned MESSIKA-owned U.S. boutiques. MESSIKA will not, under any circumstances, accept an exchange or issue a store credit for any Product(s) purchased outside of the Store, including purchases made from other retailers or ecommerce websites.
• No Remote Returns: Returns must be completed in the same boutique of purchase. No return will be managed remotely; the Customer must drop off the merchandise at the boutique of purchase.

II - CONDITIONS FOR RETURN

• Pristine condition: Returned products must show no signs of wear, alteration, resizing, or damage and must be in perfect saleable condition and must be complete with all original components and accessories.
• Quality inspection: Upon return, MESSIKA’s quality control will assess the condition of the product in order to validate the return. Return is considered accepted by MESSIKA after the quality inspection, not the date the Customer is dropping off the merchandise at the boutique.
• Required accompaniments: Products must be returned with the original packaging (jewelry box, outer box and protective pouches), the original GIA certificate(s) and authenticity card(s) delivered upon purchase, and the original invoice (credit card receipts or transaction slips are not accepted as proof of purchase).

III – FINAL SALE & RESTRICTIONS

MESSIKA reserves the right to refuse returns in the following instances:

• Custom & special orders: Specially ordered products created at the Customer’s request, including made-to-order products for unavailable sizes or unavailable products, are final sale.
• Modified products: Customized products at Customer’s request, such as engraved or resized products, are ineligible for return.
• Wear & damage: Products that are incomplete, damaged, deteriorated, soiled, or exhibiting signs that reasonably suggest prior use or wear will be refused.
• Repetitive Returns: MESSIKA reserves the right to refuse a return for any product that has been previously returned or exchanged by the same Customer more than twice successively, to prevent the abusive extension or circumvention of the 30-Day Window.

IV – EXCHANGES & STORE CREDIT

Exchanges

Subject to compliance with the above return conditions, MESSIKA will provide an exchange as soon as possible.

• Exchanges only permit the returned product to be replaced with the same model; possibly in a different color and/or size.
• In the event of an increase in retail price between the date of purchase and the date of exchange, the Customer must pay the price difference.

It is specified that in cases of gifts, the recipient of the gift may exchange it.

Store credit

If the Customer wishes to return their purchase for another model or if the product cannot be exchanged due to an unavailability of the Customer’s desired size or model, a store credit may be issued.

The store credit is personal and valid for one (1) year from its issue date, exclusively in the Store in which the purchase was made.

For gifts, the store credit cannot be issued in the recipient’s name, but the Customer’s name only.

Store credits are not refundable. The Store credit cannot be swapped for cash or bought back, replaced or refunded if lost, stolen, illegible or expired.

MESSIKA shall not be held responsible in the event of fraudulent use of the store credit by a third party.

V – AFTER – SALES SERVICES

Depending on technical feasibility, the Product may be refurbished by MESSIKA, at the Customer’s expense, upon presentation of receipt of purchase and the certificate of authenticity.

VI - CLAIMS – INFORMATION

For all information, claims, invoking of legal guarantees or questions about the conditions of sale of MESSIKA products or the products themselves, the Customer may contact Customer Services by email at stores@messikagroup.com.