Messika Terms of Sale - Luxury Jewelry

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TERMS OF SALE – MESSIKA USA Inc


Last Updated : 24/07/2026


In addition to the Terms of Use which govern your use of this website (the “Site”), these Terms of Sale govern any order or purchase you (the individual completing this order, “you”) make with MESSIKA USA Inc. (“MESSIKA” or “we”) for items offered for sale through the Site (the “Products”). By proceeding to place an order through the Site, you agree to be bound by these Terms of Sale which are incorporated by reference. If you do not agree to all the terms and conditions set forth in these Terms of Sale, please do not complete your order.

 right to change or modify these Terms of Sale at any time and in our sole discretion. Any changes will apply only to purchases made after the updated Terms of Sale have been posted on the Site and will not affect any purchase made before such date.

We encourage you to review these Terms of Sale prior to making any purchase through the Site to ensure that you understand and accept the terms and conditions that apply to your purchase.

Please note that these Terms of Sale only govern the purchases made through the Site. All purchases made through, or otherwise arranged with MESSIKA retail boutiques, including remote purchases are subject to different sales terms and conditions. You may contact each boutique directly  to have access to the applicable sales terms and conditions.

 

1. Availability and pricing

Products offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on your order, reject all or any part of your order, and discontinue offering Products without prior notice, even if you have already placed an order for a Product. All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice.

In the event that a Product you are interested in purchasing is not listed on the Site or is listed as "Discover" on the Site, it may not be available for ordering from our online inventory, but it may be available at our central warehouse or it may be available elsewhere in our retail stores. Please contact our customer care team at 646-346-6254 or email us at customerservice@messikagroup.com. If the Product is available at our warehouse, we will be able to make it available for ordering on our website for you. If the Product is not available at our warehouse or in retail stores, it is not currently available for ordering. Please check back at a later time as our inventory is subject to change.

This Site only ships Products to addresses in the forty-eight contiguous continental United States, The Site does not Products to addresses in Alaska or Hawaii.


2. Taxes

You are responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes (“Taxes”) and the declaration of goods in your state or country of residence. We will collect applicable Taxes, including applicable sales taxes, if we determine we have a duty to collect such Taxes. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout if we determine that they have been improperly calculated or if tax rates have changed.  


3. Method of payments

When providing a credit card or other payment method accepted on the Site, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). You may pay for your purchase using a valid VISA, MasterCard or American Express credit card. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order will be suspended or cancelled and MESSIKA will have no obligation to fulfill your order. You must resolve any problem we encounter with processing your payment in order to proceed with your order.

In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information. If any of the Products in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the Products that are included in the shipment.

  • Affirm Payment Method

MESSIKA has concluded a partnership with Affirm pursuant to which MESSIKA is also able to offer you a loan solution to pay for your online purchases on our Site. Before you use this loan solution, you need to be aware of the terms and conditions of the loan set forth below:

How it works?

-Prequalify Now - Check your eligibility.

-Flexible Plans - Select the payment schedule that works for you, then confirm your loan. Neither we nor Affirm will ever charge more than you see up front.

-Make easy monthly payments- Download the Affirm app or sign in at affirm.com. We’ll send you email and text reminders to assist you in never missing a payment.

Your annual percentage (APR) interest rate applicable to your loan will be based on evaluation of your creditworthiness, which may include an eligibility check by Affirm. Payment options offered to you may depend on your purchase amount.  A down payment may be required as part of the option or options offered. Payment options through Affirm are provided by one or more of the lending partners identified on Affirm’s website at affirm.com/lenders.


4. Shipping and Handling

Your order will be shipped to the U.S. delivery address specified by you during the order process. You agree to pay any shipping and handling charges shown at checkout when you make a purchase. We reserve the right to increase or decrease shipping and handling charges for future purchases at any time; however, you will not be charged more than the shipping and handling charges shown at checkout for your purchase.  Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to a Product passes to you upon delivery of the Product to your specified delivery location.  No signature is required for delivery so that our responsibility ends when the Product is delivered to your specified delivery location.

The Products you order will be delivered by MESSIKA’s carrier to the delivery address you provide when placing your order, using tracked delivery. A tracking number will be assigned to each order. By logging into your account on the Site you will have access to a link which enables you to track the progress of your package via the carrier’s website.  The carrier is solely responsible for the tracking information it provides.

MESSIKA reserves the right to refuse any delivery:

-to a non-fixed postal address, such as a hotel, freight forwarding agency, campus, pick-up point, post office box, etc...

-to any address that is imprecise, unlisted, does not allow normal access for the carrier, or does not allow the Product to be delivered securely.

You are solely responsible for any failed delivery resulting from insufficient information provided when ordering the Products, incorrect information, or the provision of a non-fixed postal address.

If you have any questions regarding shipping, please contact us by email at customerservice@messikagroup.com.  For more information about shipping and handling fees, including international shipping, please see our FAQ.

  • Delivery by carrier

The delivery is ordinarily estimated to take between two (2) and seven (7) business days from the date of dispatch of the order, indicated by the order dispatch notice sent via email to you.

To allow delivery within the estimated timeframe, you must ensure having provided accurate and comprehensive information with regard to the delivery address (such as, including, but not limited to, street number, building number, apartment or unit number, access codes, telephone numbers, etc.).

The applicable delivery costs are those indicated on the Site at the time the order.

You will not be separately invoiced for any delivery costs.

Delivery schedules are only estimates.

Delays, including for reasons beyond our control, may occur for the following reasons, without limitation:

-Engraving on one of the Products

-Unforeseen circumstances

-Delivery area

- Traffic/damage in transit

Where applicable, if the date and/or time window for delivery are not met for any reason whatsoever, MESSIKA will use reasonable commercial efforts to so inform you and offer either to continue the purchasing process with a new delivery date or time window, or cancel the order and refund the entire amount paid.

No deliveries are made on Saturdays, Sundays or public holidays.

The applicable delivery charges are those mentioned on the Site at the time of ordering according to the delivery area selected by you.

  • For delivery methods

If delivery cannot be made on the initial attempt, a request for re-delivery shall be accepted by MESSIKA. If the second attempted delivery also fails,  the package will be returned to MESSIKA, which will result in cancellation of the order.

MESSIKA will be liable for the risks relating to the Products until they are delivered to the address you have specified when placing the order, provided that such address was entered correctly in accordance with these Terms of Sale. You will be liable for them as soon as they are so delivered.


5. Conduct on the Site

Some features on this Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself.

 Some features on this Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, please notify MESSIKA immediately. MESSIKA may assume that any communications MESSIKA receives under your password have been made by you unless MESSIKA receives notice otherwise.

You or third parties acting on your behalf are not allowed to frame this Site or use our proprietary marks as meta tags, without our written consent. These marks include, but are not limited to, those listed here.  You may not use frames or utilize framing techniques or technology to enclose any content included on the Site without MESSIKA’s express written consent. Further, you may not utilize any Site content in any meta tags or any other “hidden text” techniques or technologies without MESSIKA’s express written consent.


6. Return POLICY

MESSIKA allows you or the Gift Recipient (as defined below) to return the Product(s) purchased through the Site within thirty (30) days following delivery, subject to the terms and conditions set forth below.

6.1. Return process

To return a Product purchased through the Site, please contact our customer service by phone (646-346-6254) or email (customerservice@messikagroup.com) and indicate the reason(s) for the return and whether you wish to exchange the Product or to receive a refund. You must use the original packing in the package you send to us with the Product you are returning.

You may ship your return to us using the return shipping label provided following your request to our customer service, which will ensure that your return is mailed to the proper return address. If you decline to use the complimentary return shipping label provided, please ship your return, prepaid and insured for at least the cost of the returned Products, to us at: MESSIKA USA INC, ECOMMERCE DEPARTMENT 60 Broad Street, STE 3501, NY, NY 10004. Please allow three (3) weeks for the processing of your return.

Please attached the return shipping label to the package in which you will return the Product(s) concerned. Then drop off your package at a FedEx location near you, You must keep proof of return shipment, and we accept no liability if such proof cannot be produced.

Please note we cannot accept any returns for Products purchased in a Messika retail boutique or purchased online from a Messika boutique.

Please note that all refunds for online purchases will be issued to the original payment method used for the purchase.

6.2. Requirements for Returned Products

  • Pristine condition: the Product must be returned in a new and unused state, with no signs of wear nor alteration (raw material and stones), in perfect condition with all original components and accessories, including where applicable the original box and delivery package, the original GIA certificate(s) and authenticity card(s), labels, booklets, security tag, etc.
  • If there is a security tag on the Product, please ensure that it remains attached.  We cannot fulfill your request without it.
  • Quality inspection: all returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned Product satisfies these requirements. If the Product does not meet QC standards, the return will be refused, and the Product will be returned to you. If the returned Product satisfies QC, we will proceed with the applicable refund.

Failure to comply with the requirements above will entitle us to refuse the returned Products and send them back to you, at your own cost.

6.3. Final sales and restrictions

In addition to the conditions set out above, no return of any kind, including any exchange, store credit or refund, will be accepted in the following cases:

  • Personalized and similar special-order Products: Products created or personalized, including (i) made-to-order Products for unavailable sizes or unavailable products or (ii) engraved or resized products, are final sales.
  • Wear & damage: Products that are incomplete, damaged, deteriorated, soiled, or exhibiting signs that reasonably suggest prior use or wear will be refused.
  • Repetitive Returns: MESSIKA reserves the right to refuse a return for any Product that has been previously returned or exchanged more than twice successively, for any reason, including to prevent the abusive extension or circumvention of the 30-day window.

 

6.4. Specific conditions for exchanges:

For exchange of any Product in compliance with the above requirements and subject to MESSIKA prior approval, no charges will be invoiced to you for the return of the relevant Product.

Please note that, for gifts, the option to exchange may be exercised by the person who has received the Product as a gift (a “Gift Recipient”). However, if the Gift Recipient chooses to exchange the Product for a less expensive Product, no refund of the price difference will be issued in favor of the Gift Recipient and the Gift Recipient will be responsible for the price difference if a more expensive Product is chosen.

In the event of a return without exchange, any delivery costs you paid will not be refunded.

MESSIKA limits exchanges to a maximum of two (2) per original order, and reserves the right to refuse any subsequent exchange request.

6.5. Specific conditions for refunds:

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a Gift Recipient be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.


7. Errors

We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that the descriptions, pricing or other information on the Site is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that:

  • If the correct price of an item you purchase through the Site is lower than our stated price, we will, at our discretion, charge you the lower amount when your order is shipped.
  • If the correct price of a Product you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after fifteen (15) days, we will cancel your order and notify you of such cancellation.

8. Disclaimers; Limitation of Liability

YOUR USE OF PRODUCTS PURCHASED THROUGH THE SITE IS AT YOUR SOLE RISK. SUCH PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE’ WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MESSIKA AND ITS OFFICERS, DIRECTORS, AGENTS, PARTNERS AND EMPLOYEES (INDIVIDUALLY AND COLLECTIVELY, THE “MESSIKA PARTIES”) WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE—FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OR LOST PROFITS THAT MAY BE INCURRED BY YOU, ARISING OUT OF OR IN ANY WAY CONNECTED TO THESE TERMS OF SALE OR THE USE OF, OR INABILITY TO USE, ANY PRODUCTS PURCHASED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY YOU ON ANY INFORMATION OR PRODUCTS OBTAINED FROM US, WHETHER OR NOT MESSIKA OR ANOTHER MESSIKA PARTY HAS BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES. YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE MESSIKA PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE PRODUCTS PURCHASED THROUGH THE SITE AND THESE TERMS OF SALE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO MESSIKA FOR SUCH PRODUCTS PURCHASED.

THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE DIRECTLY AND PROXIMATELY CAUSED BY PRODUCTS YOU PURCHASED FROM US THROUGH THE SITE OR FOR THE GROSS NEGLIGENCE, FRAUD OR INTENTIONAL MISCONDUCT OF ANY MESSIKA PARTIES, OR FOR ANY OTHER MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


 9. Dispute Resolution; Binding Arbitration

ANY DISPUTE RELATING TO THESE TERMS OF SALE, YOUR PURCHASE OF A PRODUCT THROUGH THE SITE OR PRODUCTS PURCHASED FROM US WILL BE SUBMITTED TO CONFIDENTIAL BINDING ARBITRATION IN NEW YORK, NEW YORK.

ANY ARBITRATION UNDER THESE TERMS OF SALE WILL BE CONDUCTED UNDER THE CONSUMER ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION. ARBITRATION IS DIFFERENT FROM A COURT PROCEEDING.  AMONG OTHER DIFFERENCES, THERE IS NO JUDGE OR JURY, THE DISPUTE IS RESOLVED BY AN ARBITRATOR APPOINTED PURSUANT TO THE RULES, AND REVIEW OF THE ARBITRATOR’S DECISION IS LIMITED.

THE ARBITRATOR CAN AWARD DAMAGES AND RELIEF SIMILAR TO THAT A COURT CAN AWARD.

THE ARBITRATOR'S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

ARBITRATION UNDER THIS PROVISION SHALL PROCEED ON AN INDIVIDUAL BASIS. THE ARBITRATOR IS EMPOWERED TO RESOLVE THE DISPUTE WITH YOU AND THE ARBITRATOR’S DECISION WILL NOT AFFECT ANY OTHER CUSTOMER.

YOU AND MESSIKA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR THEIR RESPECTIVE INDIVIDUAL CAPACITIES. YOU WAIVE THE RIGHT TO A TRIAL BY JURY WITH RESPECT TO THE DISPUTE, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND CONCERNING THE DISPUTE.


10. Governing law

These Terms of Sale and your purchase of Products through the Site will be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. You hereby irrevocably consent to the exclusive jurisdiction of, and venue in the federal and state courts of competent jurisdiction located in the City, County and State of New York with respect to any dispute related to these Terms of Sale or your purchase of a Product through the Site that is not subject to arbitration under these Terms of Sale.


11. Severability

If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.


12. Questions

If you have any questions regarding these Terms of Sale, please contact us by filling out the form on our Contact Us page or by email at customerservice@messikagroup.com.