TERMS AND CONDITIONS FOR MESSIKA GROUP STORES

Effective as of September 24, 2025
CONDITIONS GENERALES DE VENTE BOUTIQUE MESSIKA GROUP – FRENCH VERSION: CLICK HERE

ARTICLE 1 : SCOPE OF APPLICATION

These general terms and conditions of sale in force on the date of the sale (hereinafter the “T&C”) apply, to the exclusion of any other document, to sales (hereinafter the “Sale(s)”):

• made to a customer (hereinafter the “Customer”) for personal use,
• of MESSIKA products (hereinafter the “Product(s)”),
• exclusively within stores operated directly by MESSIKA GROUP (hereinafter the “Store(s)”).

Any purchase for resale in a professional context is strictly prohibited.

Any contrary condition issued by the Customer shall only be binding on the Store if expressly accepted by the latter.

Specific terms may apply to certain operations or special offers proposed in-store. In such cases, they shall prevail over these T&C.

These T&C do not apply to purchases made on the MESSIKA website, nor to sales of custom-made Products, which are governed by specific terms communicated at the time of order and available upon request.

MESSIKA GROUP reserves the right to modify these T&C at any time.

ARTICLE 2 : IDENTIFICATION OF THE VENDOR
The Products are sold by the company: MESSIKA GROUP, a simplified joint-stock company (SAS) with a share capital of €1,100,000, whose registered office is located at 44, avenue des Champs-Élysées, 75008 Paris, registered with the Paris Trade and Companies Register under number 301 293 999, and whose intra-community VAT number is FR22301293999 (hereinafter referred to as “MESSIKA”).

ARTICLE 3 : PRODUCTS AND PRICE DISPLAY
The essential characteristics of the Products, as well as their prices, are indicated by specific labeling or display in the Store.
The price of the Products is expressed in euros, inclusive of all taxes (VAT included), at the legal rate in force.

Any purchase of a ring in a size smaller than 48 or larger than 60 will be considered as a custom order as defined in Article 6 “Returns.” Such an order will necessarily be subject to a prior quotation and cannot be returned (see Articles 6.2.2 “Products not eligible for return” and 6.3 “Conditions for issuing a credit note”).

MESSIKA reserves the right to limit the quantity of MESSIKA Products purchased by a Customer and/or to refuse any abnormal transaction or one made in bad faith, insofar as this constitutes a “legitimate reason” within the meaning of Article L.121-11 of the French Consumer Code.

ARTICLE 4 : PAYMENT TERMS
Purchases must be paid in full on the day of purchase, directly in the Boutique. The Client may pay for MESSIKA Products in cash, by payment card, or by bank transfer. Payment by bank check is not permitted.
In the event that, for any reason (objection, refusal by the issuing center, etc.), the Boutique is unable to debit the amounts owed by the Client, the purchase process will be canceled. MESSIKA will not deliver the Product to the Client until the payment has been validated.
The Client guarantees that they have the necessary authorizations to use the chosen payment method at the time of purchase.

4.1. Payment in cash
The Boutique accepts cash payments provided the amount complies with the legal thresholds in force in the country at the time of purchase.
Any payment exceeding the legal thresholds must be made using traceable payment methods (payment card or bank transfer).

4.2. Payment by bank card
The Boutique accepts cards from the "CB" network, Visa, Mastercard, American Express, China Union Pay, Japan Credit Bureau, Diners Club, Discover, WeChat Pay, and Alipay.

4.3. Bank Transfers

The Boutique accepts payments by bank transfer received in Euros to our bank account domiciled in France.
MESSIKA’s bank must confirm receipt of the transfer before the payment is considered completed.

4.4. Installment Payments financed by Alma
MESSIKA offers individual clients the option to pay in installments (hereinafter the “Financing”) through our partner Alma, under the following conditions:

• The client must hold a bank card (Visa, Mastercard, CB, American Express) issued by a country approved by Alma (evolving list, see Alma for details);
• The Financing amount must be between €50 and €15,000 (including taxes);
• Only MESSIKA jewelry and accessories are eligible for Alma Financing; delivery and after-sales services are excluded.

It is specified that Alma’s decision to accept or reject the Financing request is subject to banking confidentiality. MESSIKA does not have access to this information or to Alma’s acceptance criteria.
If the Financing is accepted by Alma, its execution is subject to the client’s acceptance of the credit agreement proposed by Alma.
The corresponding installment payments will be made by the client directly to Alma.
If the Financing is refused by Alma, the client may pay in full using other payment methods offered by MESSIKA (Articles 4.1, 4.2, and 4.3 above).

ARTICLE 5: SALES WITH SPECIFICITY
When it comes to a Sale with Specificity (tax-free sales, Export sales, and sales with delivery within the European Union), this article prevail over the return conditions set out in Article 6 of the T&C.

5.1. Tax-free Sales

• No return of a Product will be possible once the tax-free slip has been validated by the European Customs authorities. The Product will then be considered definitively exported.
• The customer must review and comply with all obligations in order to obtain the tax-free benefit. This information is available at: https://www.globalblue.com/en/shoppers/legal-information/tfs-terms-conditions
• Neither MESSIKA nor our tax-free operator Global Blue can be held liable for a refusal by Customs to validate the tax-free slip.

5.2. Export Sales

• Products purchased in-store or remotely with delivery by MESSIKA outside the European Union, allowing exemption from value-added tax (VAT), are considered “Export Sales.”
• Products purchased as Export Sales and which have left the European Union cannot be returned. The Products are definitively exported.
• Deliveries will be made under the Incoterm CIP (Carriage and Insurance Paid). Payment of duties and taxes in the country of arrival is the sole responsibility of the customer.
• Delivery fees may be charged by MESSIKA for purchases below a certain threshold, which will be communicated prior to purchase.

5.3. Sales with Delivery within the European Union

Shipping fees may be charged by MESSIKA for purchases below a certain threshold, which will be communicated prior to purchase.

ARTICLE 6: RETURNS  

6.1. Refunds

MESSIKA will not refund any Product purchased in the Store.

6.2. Returns Policy

MESSIKA wishes to offer its Customers the option to return purchased Products under the following conditions.

6.2.1. Return conditions

MESSIKA allows its Customers to return purchased Products, so long as the following cumulative conditions are met:

• The exchange must be requested within a maximum of 30 days following the date of the invoice;
• The return request must be addressed to the Store in which the Product was purchased and the return can only be carried out there;
• The returned Product must be brand new, unused (not worn or engraved). Upon return of the Product, MESSIKA’s quality control will assess its condition;
• The product must be returned with (i) the original box, fully intact (ii) the GIA certificate(s) issued upon purchase (iii) the authenticity card

6.2.2. Products not accepted for returns

Messika reserves the right to refuse to take back a Product in the following cases:

• Returned products that are incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used or worn;
• Products that have been the subject of a return request more than twice successively;
• Products that were specially ordered such as the creation of an item at the Customer’s request;
• Products that were made to order such as ordering an unavailable item or in an unavailable size;
• Products customised to order such as engraved or modified items.

All amounts that may have been paid shall be deemed deposits and shall not be refundable.

6.3. Exchanges

Subject to compliance with the return conditions provided in article 6.2.1, MESSIKA will provide an exchange as soon as possible.

• Exchanges only permit the returned product to be replaced with the same model in a different colour and/or size.
• In the event of an increase in retail price between the date of purchase and the date of exchange, the Customer must pay the price difference.
• It is specified that in cases of gifts, the recipient of the gift may exchange it.

6.4. Credit notes

6.4.1. Conditions to issue a credit note

If the Customer wishes to return its purchase for another model or if the product cannot be exchanged due to an unavailability of the Customer’s desired size or model, a credit note may be issued if:

• The Product meets the conditions provided in article 6.2.1.
• The Product is not included in the cases provided in article 6.2.2.

6.4.2. How a credit note is issued and used

If the product is declared compliant, MESSIKA will issue a credit note.

The credit note is personal and valid for one (1) year from its issue date, exclusively in the Store in which the purchase was made.

For gifts, the credit note cannot be issued in the recipient’s name, but the Customer’s name only.

The credit note cannot be swapped for cash or bought back, replaced or refunded if lost, stolen, illegible or expired. MESSIKA shall not be held responsible in the event of fraudulent use of the credit note by a third party.

ARTICLE 7: AFTER-SALES SERVICE

Depending on technical feasibility, the Product may be refurbished by MESSIKA, at the Customer’s expense, upon presentation of receipt of purchase and the certificate of authenticity. Where applicable, restoration shall be carried out in accordance with MESSIKA’s after-sales service terms and conditions.

Furthermore, a theft protection service called “Messika’s Serenity” is provided free of charge for a Product (with a retail price equal to maximum 100.000 euros TTC) purchased by the Customer. The description of this service can be found on the website www.messika.com/fr/cgu-messika-serenity in addition to these T&C.

ARTICLE 8: LEGAL GUARANTEES

MESSIKA Products are covered by:

• The statutory guarantee of conformity as provided under Articles L.217-4 et seq. of the French Consumer Code.

Accordingly, if the Product does not conform to the description given at the point of sale or is unsuitable for its intended purpose, the Customer has a period of two (2) years from the date of delivery of the Product to invoke this warranty and to obtain, at their option, either repair or replacement of the Product (subject to the cost conditions set forth in Article L.217-9 of the French Consumer Code). 

• The statutory guarantee against hidden defects as provided under Articles 1641 to 1649 of the French Civil Code.

Consequently, if the Product proves unfit for its intended use, or if such use is so diminished that the Customer would not have purchased it, due to hidden defects existing prior to the sale, the Customer has a period of two (2) years from the date of discovery of the defect to bring an action based on this guarantee.
Where a hidden defect is established, the Customer may choose either to obtain a full refund of the purchase price of the Product or a partial refund by way of a price reduction, in accordance with Article 1644 of the French Civil Code.

ARTICLE 9: PERSONAL DATA

As part of the Sales, MESSIKA processes the personal data (the “Data”) of the Customer.

As data controller, MESSIKA processes the Data in accordance with applicable data protection regulations.

To learn more about how MESSIKA processes your Data and how cookies are used on the Website, please refer to our Privacy Policy ( https://www.messika.com/en/privacy-policy ).

ARTICLE 10: CLAIMS – INFORMATION

For all information, claims, invoking of legal guarantees or questions about the conditions of sale of MESSIKA Products or those Products themselves, the Customer may contact Customer Services by email at  stores@messikagroup.com

ARTICLE 11: INTELLECTUAL PROPERTY

MESSIKA remains the owner of all intellectual property for photographs, presentations, studies, sketches, models, prototypes, etc. created (even at the Customer’s request) for the provision of Products. The Customer is therefore prohibited from any reproduction or exploitation of those photographs, presentations, studies, sketches, models, prototypes, etc. without prior express permission in writing from MESSIKA which may condition it against financial compensation.

ARTICLE 12: REGULATORY PROVISIONS

All diamonds purchased by MESSIKA originate from legitimate sources not involved in the financing of conflict, according to the resolutions of the United Nations. MESSIKA hereby guarantees that the diamonds are not sourced from conflict zones, this guarantee being based on its knowledge and/or guarantees in writing from the supplier of the diamonds.

ARTICLE 13: FORCE MAJEURE

The execution of MESSIKA’s obligations hereunder is suspended in the event of the occurrence of a fortuitous or force majeure event preventing such execution.

The suspension of its obligations may in no case be a cause for responsibility due to non-execution of that obligation, or incur any payment of damages or late penalties.

The execution of the obligation is suspended throughout the duration of the force majeure if it is temporary and does not exceed a period of eight (8) days.

If the prevention is definitive or exceeds that period of eight (8) days, these T&C shall be simply rescinded.

ARTICLE 14: APPLICABLE LAW - LANGUAGE – DISPUTES

Our T&C are governed by and subject to French law.

In accordance with article L.211-3 of the Consumer Code, any consumer-related dispute may be amicably settled by mediation with the CMAP – Paris Arbitration and Mediation Centre.

To submit the dispute to the mediator, the Customer may (i) complete the form available on the CMAP website: ( www.mediateur-conso.cmap.fr ), (ii) send the request by ordinary or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to consommation@cmap.fr .

Whichever method is used to refer the matter to CMAP, the request must include the following information in order to be processed promptly: the Customer’s postal address, email and telephone details, as well as the full name and address of MESSIKA, a brief statement of the facts, and proof of prior steps taken with MESSIKA.

If the Customer does not wish to resort to mediation, disputes shall be submitted, at the Customer’s choice, either to the court of competent jurisdiction where the Customer resides, or to the court of the place where the purchase was made.